Privacy Policy

Effective Date: 23 June 2026

Leading with CARE ("we", "our", "us") is committed to protecting your privacy and handling your personal information responsibly. This Privacy Policy explains how we collect, use, store and protect your personal information when you visit our website, join our community, purchase a programme, attend a webinar, access our learning platform or interact with our services. By using our website or services, you agree to the practices outlined in this Privacy Policy.

1. Who We Are

Leading with CARE is a leadership development and education company providing memberships, online programmes, learning resources, webinars, coaching-style educational content and community spaces. We process personal information in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

2. Information We Collect

We may collect and process the following information:

Personal Information

Name
Email address
Telephone number
Billing information
Account login details
Course enrolment information
Membership information
Survey and assessment responses
Feedback provided to us

Learning Information

As part of your learning experience, we may collect:

Course progress data
Completed assignments
Reflection exercises
Assessment responses
Community participation
Webinar registrations and attendance

Technical Information

We may automatically collect:

IP address
Device type
Browser type
Operating system
Website usage data
Pages visited
Referral source information

3. How We Use Your Information

We use your information to:

Deliver our programmes, memberships and services
Create and manage your account
Process payments
Provide customer support
Track learning progress
Improve our courses and resources
Communicate important service updates
Send marketing communications where consent has been provided
Analyse website and platform performance
Meet legal and regulatory obligations
Protect the security of our systems and users

4. Community Spaces

Leading with CARE may provide access to community spaces, discussion forums, member groups, webinars and other collaborative learning environments.

Information you voluntarily share within these spaces may be visible to other members. You remain responsible for the information you choose to share and should exercise discretion when discussing personal, professional or sensitive matters. We encourage all members to respect the privacy and confidentiality of others. Information shared by members within community spaces should not be copied, reproduced or shared outside the community without the individual's permission. Please note that community spaces remain subject to our Membership Terms and Community Guidelines, which include expectations regarding respectful conduct, confidentiality, intellectual property and appropriate use of community resources.

5. Sensitive Information

Some programmes may include reflection activities, leadership assessments, self-awareness exercises and personal development discussions. Participants may voluntarily share personal experiences, reflections or wellbeing-related information. We only process such information for the purpose of delivering and improving our educational services. Participants should avoid sharing information they do not wish to be stored within our systems or viewed by authorised members of the Leading with CARE team.

6. Sharing Your Information

We do not sell your personal information.

We may share information with trusted third-party providers who help us operate our business and deliver our services, including:

EzyCourse
Stripe
PayPal
Mailchimp
Zoom
Google Analytics
Website hosting providers
Professional advisers where legally required

We only share information necessary for those providers to perform their services.

7. Payment Information

Payments are processed securely through third-party payment providers. Leading with CARE does not store your full payment card details. Payment providers manage and secure payment information in accordance with their own privacy policies and security standards.

8. Cookies and Analytics

Our website may use cookies and similar technologies to:

Improve website functionality
Remember user preferences
Analyse website performance
Improve user experience

You can control cookie settings through your browser preferences. Disabling cookies may affect certain features of the website.

9. Data Retention

We retain personal information only for as long as reasonably necessary to:

Deliver our services
Maintain learning records
Meet legal obligations
Resolve disputes
Enforce agreements

When information is no longer required, it will be securely deleted or anonymised.

10. Your Rights

Under UK GDPR, you have the right to:

Access your personal information
Correct inaccurate information
Request deletion of your information
Restrict processing
Object to processing
Withdraw marketing consent
Request a copy of your information in a portable format

To exercise any of these rights, please contact us using the details below.

11. Data Security

We take reasonable technical and organisational measures to protect personal information against:

Unauthorised access
Loss
Misuse
Disclosure
Alteration

While we take security seriously, no online system can guarantee complete security.

12. Third-Party Links

Our website may contain links to third-party websites, platforms or resources. We are not responsible for the privacy practices or content of those external sites and encourage users to review their privacy policies.

13. Children and Young People

Our services are primarily designed for adults and professionals. Where individuals under the age of 18 access our services through a school, educational setting or authorised organisation, responsibility for obtaining appropriate consent rests with the parent, guardian or organisation involved.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, technology, legal requirements or business practices. The latest version will always be available on our website.

15. Contact Us

If you have any questions regarding this Privacy Policy or your personal information, please contact:

Leading with CARE

Email: [email protected]

Website: www.leadingwithcare.co.uk

We aim to respond to privacy-related requests within 30 days.